FAQ & Help

You have two simple ways to place an order with us. First, you can do it directly through our website—just use the “Product” or “Get Started” tab. From there, pick your preferred customization details, choose a turnaround time that works for you, and upload your artwork. If you’d rather go the email route, send your artwork and specific requirements to info@gsjj.ca. We’ll then put together a proof and a quote, and you’ll hear back from us by the end of the day.

We don’t set a minimum order quantity—you can order as little as you need! However, some products may have some restrictions. If your order total is below the threshold for online quotation, just email us, and we will assist you with the details.

If your order shows up damaged or isn’t what you expected, please send us your order number first—along with photos of the packaging and the affected items, plus a total count of how many are damaged or flawed. We’ll review this information right away, and your sales coordinator will follow up with you by the end of the day to outline the next steps we can take to fix this.

Soft enamel is the more budget-friendly choice. For items like pins or coins, it has a textured surface—you’ll notice the metal outlines are raised, while the paint sits in the recessed areas. This makes soft enamel a great fit for designs that are detailed or have an artistic flair. Hard enamel, on the other hand, costs a bit more. The surface of hard enamel pins or coins is smooth, with the metal linework and paint sitting evenly (no raised or recessed areas). It works best for simpler designs, like company logos.

Absolutely—we can create a proof for you, and it’s completely free! We offer digital proofs at no cost, and you can request as many changes or edits to the proof as you’d like. All you have to do is reply to your sales coordinator with your specific instructions, and we’ll adjust it.

All designs on our site are copyrighted by the users who created them, and those users retain full rights to their work. We never share or distribute these designs to any other platforms or parties without explicit permission.

We offer free shipping on most orders. Some outlying areas may incur a shipping fee. For details on specific locations, please get in touch with us—we’ll then create a customized quote tailored to your location. As for delivery, we can ship to any destination served by FedEx—just tell us where you'd like your order to be shipped!

We don’t have set general pricing for custom products—since every order is unique, our pricing is tailored to each request. Mold fees also vary depending on the specifics of your custom design. To get a sense of pricing for your project, you can use the automated quotation tool on our website: just head to the relevant product category and click the orange “Free Quote / Quick Order” button. For a fully accurate price, you can either use the quotation feature on our site to submit an inquiry or email us with all your project details—we’ll handle the quote for you. And as a bonus, we offer free design assistance and complimentary shipping to Canada, the US, and the EU.

Absolutely—here’s how our guarantee works: Before we start producing your order, you can cancel at any time and qualify for our money-back guarantee*! But once production begins or your order has shipped, we can’t process cancellations, and refunds won’t be issued in those cases.

That said, if you receive a defective product, we’ll make it right: either we’ll remake your order completely free of charge, or we’ll offer you an order discount. The exact solution depends on the severity of the defect and how many items are affected—we handle each case individually.

Just a note: Defective products are extremely rare at www.GSJJ.ca, but we stand behind every item we make. We guarantee our products meet the highest standards for quality and craftsmanship! If you need full details about the terms, feel free to reference our Privacy Policy and Terms and Conditions.

*Money-back guarantee details: If you paid by check or money order, there’s no cancellation fee. For credit card payments, if we’ve already charged your card and you cancel, a 5% fee for cancellation will apply."

After we receive your order and you approve the artwork, our delivery times typically fall between 1 and 4 weeks. For the standard delivery time specific to your item, you can check the relevant section on our website. That said, delivery times may vary in some cases—this depends on factors like the order quantity, the production methods we use, or how unique your design requirements are.

For most customized products, if accessories are part of the standard offering, they’re usually included at no extra cost.

To see the full range of packaging and accessory options for our products—including lapel pins, patches, coins, medals, patches, keychains, and lanyards —just navigate to the relevant product category on our site.

The packaging we offer differs based on the product type. For metal products—such as pins, for instance—we provide 4 distinct packaging options: polybags, plastic boxes, velvet boxes, and velvet bags.

For products made from other materials, we typically include a polybag at no extra cost. Any other packaging options beyond the standard polybag will come with an additional charge. If you want to see the full details on packaging (and related accessories) for a specific product, just navigate to the product’s options section on our site.

Absolutely—we offer custom logo engraving as an additional service for products made from metal or PVC materials.

We do provide expedited options—if you want to cut down on your order’s production time and receive your products sooner, simply pay the expedited fee, and we’ll accelerate the process for you.

Once your order is in production, modifications aren’t accepted. Should you still require modifications at this point, the request will be classified as a brand-new order. For cancellations requested after production starts, the fees (if any) will be based on the expenses we’ve already accumulated by the time we receive your cancellation request.

You bet! Every order comes with complimentary art and design services, so we’re happy to support you in putting together your artwork.

Typically, we recommend customers visit Pantone’s official website to select a Pantone color number—you can also go directly to this link: https://www.pantone.com/color-finder to pick your color. We’ll then produce your product based on the exact color number you’ve chosen.

If we haven’t made a separate arrangement beforehand, all colors will be matched “as closely as possible” to the design you originally provided. It’s essential to note that most of our products are handcrafted and colored, so occasional variations in dye batches or color lots are normal and should be expected. 

If you require a precise color match, we'll adjust the coating tint according to the Pantone® Matching System (PMS) formulation guidelines to perfectly match your selected color to the shades specified in the Pantone Matching System.

Please keep in mind: Each monitor is calibrated differently, which means the colors you see on your screen may not match the colors in the Pantone guide. We always use printed guides, not digital monitors, for color matching.

For large sections of hard enamel, you might notice the enamel doesn’t always fill to the top. Since our products are handmade and finished by hand, each pin is one-of-a-kind—small imperfections like uneven enamel fill, tiny scratches, or minuscule dust particles are standard in the pin-making process.

Our most preferred file formats are Illustrator or .eps vectors—just be sure to convert all fonts to outlines (or curves) first. We also welcome other file types, including .jpg, .pdf, .tiff, .png, .psd, and .bmp. For these non-vector files, please scale up your artwork to 4 times the size of the finished pin.

To make sure we reproduce your desired colors with accuracy, we strongly suggest using the PMS Matching System in your design. For Digital Pins specifically, your artwork needs a resolution of at least 300 DPI (or higher) to meet quality standards.

Absolutely—once we receive your order, we’ll send you an art proof. We won’t begin manufacturing your pins until we have your final approval on the artwork.

We take a range of payment options, including Visa, MasterCard, American Express, Discover, as well as money orders or checks.

Our medals are primarily crafted from either steel or zinc. Steel offers superior durability, though it allows for less intricate detailing. Zinc, on the other hand, is lightweight, non-magnetic, and capable of showcasing more complex designs.

Generally, enamel medals work best with a thickness between 3–5 mm, while UV printed medals are usually 2–3 mm thick. There is no extra fee for the regular thickness. If you'd like a thicker medal, it’s available for a small extra fee, depending on your design needs.

Yes, you have full flexibility in choosing the shape of your medal. While round and shield-shaped medals are the most popular, you’re welcome to explore any custom shape. 

Yes, we’ll provide a free digital proof within 24 hours after your order to make sure everything looks just right.  You can make unlimited changes until you're completely satisfied. For advanced designs like 3D medals, we provide a 3D rendering to visualize your idea—just try it out!

Yes! Every medal comes with a free standard neck ribbon.

You can also upgrade to a custom-printed medal ribbon to feature your event name or logo for a small fee.

Yes! We offer 24-hour UV-printed medals for rush orders. An additional charge applies for expedited orders — let us know when you need it, and we’ll aim to meet your schedule.

Plating gives your medal a metallic finish — shiny (like gold or nickel) or antique (like antique bronze or silver). It enhances the overall metal texture and visual depth, making the medal look elegant, classic, or premium.

Dyeing creates flat, vibrant color areas without metallic shine. It's perfect for detailed logos, bold colors, and modern, eye-catching designs.

Yes, a mold fee applies to fully custom medals. We keep your mold for 2 years, so if you reorder the same design within that time, you won’t pay the mold fee again. It’s our way to thank returning customers.

Good news — some of our medal options don’t require a mold fee:
24-hour UV-printed rush medals
48-hour UV-printed custom shape medals
These choices are perfect when you need fast turnaround or added flexibility.

All orders are delivered via FedEx, and shipping is complimentary for destinations in continental Canada or the USA. If your order needs to be shipped to locations outside Canada or the USA, please get in touch with us, and we’ll provide you with the applicable shipping rates.

You bet—after your order is shipped, our customer service team will email you the tracking details for your package, so you can follow its delivery progress.

How long it takes to receive your products depends on the product type—some items may arrive in about two weeks. Typically, coins require a more involved production process compared to other products, so their lead time is usually one to two weeks.

To give you a clearer idea, here’s a breakdown of the production and delivery timeline for lapel pins:

● Creating Mold: 2-3 Days

● Die Stuck, Cut, Weld Back Nails, Die Cast Zinc Alloy: 5-6 Days

● Polishing: 1 Day

● Plating: 1-3 Days

● Coloring(Simple or Complex): 3-7 Days

● Quality Package: 2-3 Days

● Carding: 2 Days

Keep in mind: If your design is more complex or includes extra attachments, it will take longer to produce. For a precise delivery timeline for your order, reach out to us, and we’ll share customized details.